Ordering Policy

General

All orders that are placed with Creata Beauty are processed on a first come first serve basis. Creata Beauty is a wholesaler that requires professional certification or spa owners on all orders. All orders for gel products require a certified Nail Technician certificate. All lash extension orders require a certified Lash Extension certificate. Please see our Account Policies for more information.

How to Place an Order

Product categories are listed on the navigation menu on the main page. Add items to your online cart, and check out once you are finished, or call us toll-free at 1-888-335-5400 to place your order.

All orders must be paid in full before they will be shipped or can be picked up. For online orders, we accept Visa, MasterCard, E-Transfer, and PayPal. For in-store orders, we accept Cash, Debit, Visa and MasterCard.

Back order Policy

Creata Beauty tries to keep all our products in-stock on a regular basis, and our inventory up-to-date and accurate. Due to the large volume of sales and shipping delays from vendors, stock may get depleted or inventory may contain errors. Regularly stocked items may still be purchased when they are out of stock. Customer Service will contact you if any items on your order are out of stock. We are happy to put you on a backorder list and contact you by phone or email when the product arrives.

Any backorder products are subject to a $12.95 shipping charge if under $50.00. This now should automatically in your shopping cart and will also show any additional changes in the next checkout screen. NO Unpaid product or orders will be processed, held or shipped until paid for in full! Paid product under $50 may be cancelled and refunded after 2 weeks, at our discretion. Paid product may be shipped out if we are unable to contact you or have received prior instruction to do so, please contact us if you are wanting to cancel a backordered item.

*All back orders will be sent out via STANDARD shipping unless other shipping arrangement have been made.*

10% Monday

RECEIVE 10% OFF ON ALL ITEMS NOT ALREADY ON SALE! (Some exceptions apply). Discount applies to all orders placed on the 10% Monday of that month only. Must be paid at time of order to receive discount. Prices in effect while quantities last. 10% Monday dates are posted on the Creata Beauty Facebook Page and our website. Call us if you are unsure on which dates are 10% Mondays. We regret but we are not responsible for printing, typographical or illustration errors. Exceptions include: sale & clearance items, case lots and bulk-priced items, and new collections and product lines.

Shipping & Pick Up

Although Creata Beauty is located in Saskatoon, products are shipped all over Canada and United States on a daily basis. Most orders are shipped by Canada Post, but there are options available for upgraded shipping rates.

Orders placed (and Paid in full) after 2:30 PM CST may not leave our warehouse until the next business day. Please allow up to 24 hours (not including weekends) for your tracking to update online.

*All shipping rates in Canada and the United States are calculated at checkout.*

Within Canada:

Orders over $150 (of in stock products) qualify for FREE regular shipping within Canada (after discounts/coupons and before all taxes). *Exceptions apply to orders that are overweight, oversized and that are in remote locations. Extra shipping charges will be reflected during the check-out process.* Our online system will also show if you have Back order/out of stock items in your cart and may incur additional shipping charges!

Within United States:

All customers orders from the United States are responsible for paying all shipping costs as well as any customs duties, taxes and fees that may apply.

           See Shipping and Pickup for more details.

 

 

*ONCE ORDER HAS BEEN DELIVERED, IT IS THE CUSTOMER'S RESPONSIBILITY TO VERIFY THE ORDER. ANY DISCREPANCIES MUST BE REPORTED TO OUR SALES TEAM WITHIN 7 DAYS OF PACKAGE DELIVERY.*

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